Delivery and Returns

Delivery

Contiguous U.S. :

Standard: 4-8 business day
Expedited: 3-5 business day

Alaska, Hawaii and Puerto Rico :

Standard: 6-11 business day
Expedited: 5-8 business day

Canada :

Self Pick-up Address: Unit 15-200 West Beaver Creek Road, Richmond Hill, ON L4B 1B4, Canada Standard: 4-8 business day
Expedited: 3-5 business day

Return Policy

KITPRO Shop gladly accept any returns or exchanges on unused items in its original packaging and receipt within 30 days of purchase. Simply return to the following address using a trackable method at your expense.

Customer can return goods to either one of the below address:

(1) KITPRO Shop (US Warehouse)
Attn: Customer Service
235 Cane Creek Road,
Fletcher, NC 28732,
U.S.A.

(2) KITPRO Shop (Canada Warehouse)
Attn: Customer Service
Unit 15-200 West Beaver Creek Road,
Richmond Hill, ON L4B 1B4
Canada

Once we have received your returned item at our warehouse, an email confirmation will be sent as acknowledgement. Please allow up to 7 business days from the receipt of your return at our warehouse for processing. We will refund the cost of your merchandise, plus applicable taxes, to your original method of payment.

Original shipping fees will not be refunded unless the item has a manufacture defect or the wrong item was shipped.

Exchange of product will be treated as a new purchase and shipping cost applies.

Order Cancellation

You may cancel an order at any time prior to processing at our warehouse by emailing kpsorder@kitproshop.com. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our return policy for returns.